Privacy Statement for Printley Online

Effective Date: 1^st Oct 2024

At Printley Online, we are committed to protecting your privacy. This Privacy Statement explains how we collect, use, and safeguard your personal information when you use our custom printing services, including our website and mobile applications. By using our services, you agree to the practices described in this Privacy Statement.

1. Information We Collect

We collect information from you in order to provide our custom printing services. The types of information we collect include:

- Personal Information: When you create an account, place an order, or contact us, we collect information such as your name, email address, phone number, billing/shipping address, and payment information.

- Design Files and User Content: When you upload designs or create custom products, we collect the design files and other content you submit.

- Technical Data: We may automatically collect certain information about your device and use of our website, such as your IP address, browser type, operating system, and browsing activity through cookies and other tracking technologies.

- Transaction Information: When you make a purchase, we collect details related to the transaction, such as products ordered, order total, and payment method.

2. How We Use Your Information

We use the information we collect for the following purposes:

- Order Processing: To process and fulfill your orders, including shipping, payment, and communication regarding your order status.

- Customer Support: To provide you with customer support, respond to inquiries, and handle complaints or issues with your order.

- Personalization: To personalize your experience, recommend products, and offer promotions that may be of interest to you.

- Improving Our Services: To improve the functionality of our website, design tools, and services based on user feedback and website usage patterns.

- Marketing and Communication: With your consent, we may send you promotional emails, newsletters, and special offers. You can opt-out of these communications at any time.

- Legal Compliance: To comply with legal obligations, such as tax reporting, fraud prevention, or other required business records.

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties, except in the following situations:

- Service Providers: We may share your information with trusted third-party service providers who assist in operating our business, such as payment processors, shipping companies, and IT service providers. These providers have access to the necessary information only to perform their services.

- Legal Compliance: We may disclose your information if required by law or in response to a legal request (such as a subpoena or court order), or to protect our rights or the safety of others.

- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners as part of the business.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are stored on your device when you visit our website. They help us:

- Remember your preferences and settings

- Track website traffic and usage

- Provide a personalized shopping experience

You can control or disable cookies through your browser settings, but please note that some parts of our website may not function properly if cookies are disabled.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include encryption, secure payment gateways, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Statement, or as required by law. If you wish to close your account or request that we no longer use your information, please contact us.

7. International Data Transfers

If you are located outside of [Country], please note that we may transfer your information to our servers in [Country] or to other locations where our service providers are located. By using our services, you consent to the transfer, processing, and storage of your information in these locations, which may have different data protection laws than your country of residence.

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it.

9. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the "Effective Date" at the top will be revised. Your continued use of our services after any changes signifies your acceptance of the updated Privacy Statement.